Tuesday – Sunday. We’re closed on Mondays. You can enquire about placing an order 24/7 using our online form, and we’ll get back to you as quickly as possible. Please contact us for any large group enquiries, as we may be able to accomodate these on days that we’re closed.
- How do I order my picnic hamper?
Simply fill in our enquiry form and we’ll personally look after your order.
- Can you deliver my picnic hamper?
Of course! If you live in the Sydney CBD, Inner West, Eastern Suburbs or Lower North Shore (as far as Cremorne). We charge a nominal delivery fee to drop your fresh picnic hamper to your door or to your picnic location. Otherwise, you’re more than welcome to collect the hamper from us in Surry Hills.
- How much is the hamper delivery fee?
Once we know your address, we’ll be able to confirm the delivery fee. Generally, it’s between $20-$40.
- What time do you deliver the hamper?
You’ll be delighted to know that we personally deliver your picnic to ensure it’s nothing short of perfect! So, at weekends we have a pretty fixed delivery window between 12.30 pm and 2.30 pm. If you need a specific delivery time, let us know, and we’ll confirm whether it’s possible once we know our delivery schedule for that day. During the week we can try and accommodate more varied delivery times – just ask us and we’ll do our best to help fit in around you!
- How much notice do you need to create a picnic?
We need two days’ notice. And, like any great restaurant, we do get fully booked especially on weekends, so the more notice you can give the better! If you’re booking a weekend picnic, you need to place your order before 5 pm on a Thursday.
- Is my hamper packed in a basket or bag?
You can choose between a traditional wicker picnic hamper and a Sydney Picnic Co. bag. Wicker baskets need to be returned to our headquarters in Surry Hills within one week of your picnic, or we do charge $180 if not returned. Bags don’t need to be returned!
- What does my picnic include?
We make our hampers each morning with everything you need for a culinary feast, including biodegradable disposable cutlery, plates, napkins, and cups. All you need to bring is something to sit on, or you can hire a picnic blanket from us for $8 each.
If it’s for a special occasion, just let us know and we can make you a personalised menu – they’re pretty cute and this is included in the cost of your picnic. Browse our Gallery to see examples of our gorgeous inclusions.
- Do you offer a picnic set up service?
Our focus is very much on the food side of things, so we don’t offer a picnic set up or event styling service. However, we do have beautifully curated picnic sets with hamper, blankets, cloths, boards and enamelware available to hire and you can DIY your own fabulous picnic. Just contact us for prices and more info. If you’re after a fully set up picnic with low tables, cushions and the really fancy stuff, we work with a wonderful event organiser who offers exactly this service! She can cater for romantic picnics for 2 or groups of 10 or more. Again, contact us for more info.
- How do I pay for my picnic?
We require payment for the hampers at least 48 hours before the picnic by direct bank transfer. If you’d rather pay by credit card, we can arrange this via PayPal (a 3% surcharge applies).
- Can you cater for special dietary requirements?
It’s our pleasure to take care of your special dietary requirements, so just let us know the specific details and we’ll make sure everyone can enjoy the feast.
- What happens if I need to cancel my picnic?
We require 48 hours’ notice if you decide to cancel your picnic.
- How long are the gift vouchers valid for?
As from March 31st 2018, all gift vouchers are valid for 3 years. Any vouchers received before that date have an expiry date of 1 year. No extensions are available, and vouchers are not redeemable for cash. You can order your picnic gift voucher online here.