During the winter months (1st July – 1st September) we’re closed on Sunday and Monday. You can enquire about placing an order 24/7 using our online form, and we’ll get back to you as quickly as possible. Please contact us for any large group enquiries, as we may be able to accomodate these on days that we’re closed.
- How do I order my picnic hamper?
Simply fill in our enquiry form and we’ll personally look after your order.
- Can you deliver my picnic hamper?
Of course! If you live in the Sydney CBD, Inner West, Eastern Suburbs or Lower North Shore (as far as Cremorne), we charge a nominal delivery fee to drop your fresh picnic hamper at your door. Otherwise, you’re more than welcome to collect the hamper from us in Surry Hills between 10 am and noon on the day of your picnic, or at another time depending on availability.
- How much is the hamper delivery fee?
Once we know your address, we’ll be able to confirm the delivery fee. Generally, it’s between $15-$30.
- What time do you deliver the hamper?
You’ll be delighted to know that we personally deliver your picnic to ensure it’s nothing short of perfect! So, we have a pretty fixed delivery window between 12.30 pm and 2.30 pm. If you need a specific delivery time, let us know, and we’ll confirm whether it’s possible once we know our delivery schedule for that day.
- How much notice do you need to create a picnic?
We do need two days’ notice. And, like any great restaurant, we do get fully booked especially on weekends, so the more notice you can give the better! If you’re booking a weekend picnic, you need to place your order before 5 pm on a Thursday.
- Is my hamper packed in a basket or bag?
You can choose between a traditional wicker picnic hamper and a Sydney Picnic Co. bag. Wicker baskets need to be returned to our headquarters in Surry Hills within one week of your picnic, or we do charge $180 if not returned. Bags don’t need to be returned!
- What does my picnic include?
We freshly make our hampers each morning with everything you need for a culinary feast, including elegant disposable cutlery, plates, napkins, and cups. All you need to bring is something to drink and sit on, or you can hire a picnic blanket from us for $8 each. Browse our Gallery to see examples of our gorgeous inclusions.
- How do I know there’ll be enough food?
With over a decade of experience, we know how to satisfy appetites and taste buds, so rest assured our picnics are ample and generous. Many of our picnickers have enough leftover to take home and continue to enjoy!
- How do I pay for my picnic?
We require payment for the hampers at least 48 hours before the picnic by direct bank transfer. If you’d rather pay by credit card, we can arrange this via PayPal (a 3% surcharge applies).
- Can you cater for special dietary requirements?
It’s our pleasure to take care of your special dietary requirements, so just let us know the specific details and we’ll make sure everyone can enjoy the feast.
- What happens if I need to cancel my picnic?
We require 48 hours’ notice if you decide to cancel your picnic.
- How long are the gift vouchers valid for?
Your gift voucher is valid for one year from the date of issue, giving the recipient plenty of time to organise their experience. No extensions are available, and vouchers are not redeemable for cash. You can order your picnic gift voucher online here.